Medical Receptionist- Lakeland Cancer Specialist Practice, 40 Hours/Week, Day Shift

Job Summary

Under general supervision, accurately schedules, preregisters/registers, checks in and checks out patients for a Lakeland HealthCare physician practice. Responsible for gathering all necessary demographic and insurance information, verifies, confirms insurance benefits and may assist with precertification requirements needed to allow Lakeland HealthCare to provide prompt, courteous service and to be reimbursed appropriately for patient visits and services.

Ability to perform all functions of the Medical Receptionist position. 50%
Oversight of all referral /scheduling work queues and processes release of information requests. Monitors completion of referral scheduling and document scanning. 10%
Trains all new front desk associates in the electronic health record (EHR) and office procedures. Maintains and coordinates staff work and PTO schedules. 10%
Verifies medical benefits coverage and arranges prior authorizations as needed providing financial information to patients regarding authorization criteria. Works with patients with the collection of outstanding balances, including coinsurance, deductibles and deposits for procedures. 10%
On site electronic medical record expert (super user). Initiates calls to EHR tech support, will perform the advanced reporting features and act on the results by notifying providers of unfinished or missing documentation, finding and contacting patients who have no showed or are without follow-up care. Following policy evaluates and recommends patients for dismissal from the practice. 5%
Maintains appropriate levels of office supplies. Prepares work orders for repairs of office machines, furniture or medical equipment, as well as maintenance requests. Monitors inventory of medical supplies in collaboration with clinical supply ordering person. 5%
Assists manager in preparing letters, policies, procedures, workflows and other documents including meeting materials/minutes. Works with manager to organize and plan staff meetings. Records minutes from meetings and distributes them appropriately. 5%
Assists Practice Manager on a variety of projects, including: Quality, efficiency and safety projects using PDCA or Adaptive Design principles. 5%
Keeps abreast of constantly changing departmental and organization policies/procedures, third party requirements and regulations relative to assuring authorization. Disseminates this information to the appropriate staff 5%
Perform other duties as assigned.
Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adhere to the organization s published values.



High School or GED (Required)


BCLS Certification - AHA


Additional Job Details

Physical Requirements:

Continuously: Sitting, Lifting/exerting force: 0-10 lbs., Use of hands to grasp/handle/feel, Vision, Vision-color, Hearing, Speaking
Frequently: Walking, Lifting/exerting force: 11-25 lbs.
Occasionally: Standing, Lifting/exerting force: 26-51 lbs., Stoop/kneel/crouch/crawl, Bending, Squatting, Climb/balance, Operating a motor vehicle Skills: Basic computer, data entry, typing, filing and organization skills required.
Working knowledge of personal computers, printers and software (Epic, Outlook, Word, Excel, MCIR, etc.) and other equipment commonly found in a medical office. Competent working knowledge in the use of routine office equipment, keyboard, computer hardware and practice management software, etc.
Ability to type with speed and accuracy.
Knowledge of medical terminology, approved abbreviation. Knowledge of ICD-10 coding beneficial.
Excellent time management skills.
Ability to demonstrate customer focused interpersonal skills in order to interact in an effective manner with patients, their families, practitioners, and clinic associates.
Ability to collaborate with clinic associates and providers.
Must demonstrate consistent positive customer service skills, such as smiling and using a customer friendly tone of voice with customer. Must have good interpersonal skills sufficient to communicate effectively with physicians, nursing personnel, others within Lakeland HealthCare, patients, and a diverse group of persons outside of the facility seeking information. Must demonstrate the ability to treat others with compassion and respect.
Must be able to exercise independent judgment and take initiative in order to resolve issues on a timely basis.
Must be flexible and adapt easily to constant changes.
Must possess the ability to comprehend and explain third party payer policies and requirements.
Requires extensive organizational, priority setting, and time management skills.
Abilities: Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, various locations, sometimes on short notice.
Environmental Conditions: Potential exposure to fumes, dust, gases, and odors. Frequent changes in temperature may occur. Possibility of exposure to communicable diseases.

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