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Inside Sales Engineer


Essential Functions


????????? Assist outside sales team in executing and achieving their territory and market business plans.


????????? Resolve internal and external technical support requests or issues related to product selection,


application, specification, installation, etc.


????????? Prepare basic takeoffs based on plan review and specifications; develop zone maps and accurate bill of materials.


????????? Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.


????????? Extensive interaction with customers, partners and team via phone and email.


????????? Travel as needed with outside Sales Team to support presentation and trade show activities.


????????? Maintain expert level of product knowledge and application.


????????? Listen, understand and convey customer requirements.


????????? Travel to project sites to preform start-up, integration, and training services.


????????? Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.


????????? Maintain professional business relationships with target or assigned accounts.


????????? Provide status of ongoing projects and future projects.


????????? Identify and communicate customer's needs and sales opportunities to help future growth


Skills and Abilities





  • Proven experience in sales support or customer service role


  • Basic understanding of electrical and mechanical control systems


  • Proficient in MS Office & AutoCad


  • Read architectural, mechanical and electrical blueprints


  • Working understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.)


  • Strong communication, interpersonal and organizational skills


  • Proficiency with Epicor, E2 and/or Zoho database tools


  • Proven Project Management skills


  • Available for travel 25%





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