Sr. ServiceNow Project Specialist

Company Name:
Cillium Corp
Position: Sr. ServiceNow Project Specialist
Location: Saint Joseph, MI
Duration: Open Ended Contract
Start Date: Immediate
Work Week: 40 hours per week
Top Skills:
8+ years of ITSM assignments of increasing scope, at least 1-2 yrs of ServiceNow experience
Ability to manage a large scale ITSM project in a global environment (e.g. ServiceNow, HP Overview, BMC)
ITIL experience and working knowledge
Ability to facilitate meetings with all levels (Analyst to Sr Directors/ VPs)
Job Description:
Your role as a ServiceNow Project Manager is to collaborate across functions and/or business to lead project teams executing new technologies. You will be asked to develop budgets, plan resources, and timelines for projects of increasing scope. In addition, partner with business and/or process partners to define requirements, test, develop training, and document process for all ServiceNow monthly releases and major rollouts. Partner with and drive results with process partners, 3rd party service providers in a global environment.
Key Responsibilities :
Project Management - Lead execution of ServiceNow projects by managing project scope, tasks, goals, deliverables, resources and timelines in accordance with the our client Delivery Methodology and tools
Budget & Resource Planning - Develop and manage ServiceNow project plans, resources and budget using client tools
Requirements Specification - Collaborate with process partners to clearly define the required landscape specifications and resource requirements needed to deliver the project objective(s)
Cross Functional Collaboration - Maintain a critical communication channel with the client Infrastructure Project Delivery team, Vertical Leads, and any strategic or other 3rd party vendors to ensure successful implementation of the project solution.
Validation Testing - Ensure a thorough testing plan to include all components of the system meet specifications and maintain integrity.
Process Documentation - Ensure internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered to in day to day operations. Ensure testing results are documented in the appropriate tools.
Governance - Lead the client governance and oversight activities including project tollgates and other reviews as necessary for your respective projects; Constantly monitor and report on progress of the project to all stakeholders
Technology Support - Serve as primary contact for production and non-production support, troubleshoot defect and other related errors during the project lifecycle
Training & Communication - Work with the client Subject Matter Experts, Vertical Leads, and any strategic or other 3rd party vendors to create and/or manage the change management, communication and training plans
Incident Analysis - To regularly review performance and trends and facilitate mitigation of incidents of all types and to provide recommendations for service improvement during the project lifecycle
Metrics Reporting- Ensure appropriate reporting on key service performance and quality metrics are established
Key Success Factors:
Education - Bachelor's degree in Business Administration, Computer Science, Information Systems
Experience - 8+ years of ITSM assignments of increasing scope, at least 1-2 yrs of ServiceNow experience
Accountable - Ability to demonstrate ownership, both individual and shared, to achieve results
Collaborative - Ability to work beyond boundaries in a team environment
Intelligent Risk Taking - Ability to think out of the box and take decisions with adequate data
Self-Starter - Strong bias for action and sense of urgency
Agile Learner - Ability to apply learning in multiple contexts or new conditions
Communication - Strong verbal/written communication skills
Leadership - Ability motivate and influence others to achieve results
Customer Focused - Customer focused with strong interpersonal skills that will enable relationships
Integrity - High integrity team player who has a record of winning the confidence and trust of colleagues.
Analytical - Detail oriented, with strong analytical, organizational and decision-making skills
Solutions Focused - Proactive with a continuous improvement mindset to challenges
Change Agent - Ability to recognize opportunities and drive changes to achieve higher results
Tolerance for Ambiguity - Confidence in the face of adversity and an ability to work through uncertainty
Multi-tasking - Ability to handle multiple competing priorities and effectively manage deadlines

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